Question 1

How do I book using season membership?

Accepted Answer

Your season pass is personal and only the named person on them can use it. Your account is automatically updated when you purchase membership & pass(es) are then linked your email address and login details.


Simply login to your account online and book. As a member you are eligible to book x1 ticket per day per pass for free, subject to availability.

Additional tickets and bookings will be generated at the general admission price.

Question 2

COVID-19 Measures

Accepted Answer

Please do not attend if you are showing any symptoms of Coronavirus.

All Aqua Park customers must watch the mandatory briefing video online before you arrive in order to avoid crowding on site. Please click this link to watch the video.

At the time specified on your booking (and not before) only the group leader should go to the reception desk to collect the boarding passes. This will allow you to collect a buoyancy aid, and enter the Aqua Park.

All buoyancy aids are sanitised between each use.

Please arrive changed and ready to enter the water as our changing rooms are unavailable under the current regulations. We do not provide hire wetsuits. You are welcome to use your own, or we recommend wearing shorts and a T-shirt for sun protection.

In September, wetsuits will not be mandatory, although we strongly recommend their use especially for children under 16 years of age.

We are also unable to hire tow floats for open water swimming. Please bring your own, or you are able to purchase one when you arrive.

There are lockers provided outside the building, which require a small padlock to lock. You can bring your own, or purchase one when you check in.

For the Aqua Park, the rated capacity of our park is in excess of 180, and we are operating at 1/3 capacity to ensure your safety.

All customers must adhere to the current social distancing guidelines at all times, including on the park or during your swim. It is your responsibility to observe social distancing when outside your household at all times, including whilst participating on the Aqua Park. Our lifeguards are there to ensure you navigate the park safely, we cannot determine who is in your household to enforce social distancing.

There is a disabled toilet on site for emergency use only. If used, you are required to wipe down any contact points and surfaces you have touched with the provided cleaning equipment.

Question 3

How does season membership work?

Accepted Answer

As a season member, you benefit from LIMITLESS FREE admission to the Aqua Park throughout the season of purchase. You can hold up to one advance booking at a time, and can re-book as soon as you’ve visited, so in theory you could come for a splash out every day we are open this summer for free!

You can buy multiple passes from one account, so buying for them for the family is made easy. Please remember your passes are personal and can only be used by the named keeper of the pass – much like a gym membership.

So once you’ve purchased a membership you’ll be will be able to log on and book onto sessions for free.

Question 4

What are the admission criteria?

Accepted Answer

Swimming Ability
It is a requirement that you are able to swim 25m unaided. You are likely to go under water and should be confident in the water. You have to be able to pull yourself up out of the water, and it can be tiring.

Height Restriction
There is a minimum height of 1.20m permitted on the Aqua Park.

Age and Parental Supervision

Children aged 6 and 7 years old can attend any session provided that an adult or guardian of 18+ is present on the Aqua Park with them, on a 1 adult to 3 children ratio.

Children aged 8 to 15 years old inclusive can attend any session but must have either a adult or guardian on shore, or on the Aqua Park with them for the duration of the session.

16 years old and over can attend any session without supervision.

Question 5

What are the admission criteria?

Accepted Answer

Swimming Ability
It is a requirement that you are able to swim 25m unaided. You are likely to go under water and should be confident in the water. You have to be able to pull yourself up out of the water, and it can be tiring.

Height Restriction
There is a minimum height of 1.20m permitted on the Aqua Park.

Age and Parental Supervision

Open to children aged 8 years old and above. Children aged 8 to 15 years old inclusive must have either an adult or guardian on shore, or on the Aqua Park with them for the duration of the session. 16 years old and over can attend any session without supervision.


Medical Details

Do not participate if you are pregnant.

You cannot participate under the influence of drugs or alcohol.

If you have any medical conditions, or pre-existing injuries that could impair your use of the park or risk aggravation of the injury you should not attend.  If you are in any doubt, please seek professional advice from you doctor. Do not ask us, as we are not qualified to give advice on your medical history.

You must agree to always abide by the rules.

ENTRY CONDITIONS

You will be admitted to Aqua Park subject to the following Entry Conditions. If you do not comply with the Entry Conditions you may not be permitted access to the Aqua Park or may be removed from the Aqua Park by us, without any right to a refund.

1. Whilst at the Aqua Park, you must comply with any reasonable instructions given to you by our personnel or any third party instructed on behalf of us. We reserve the right to vary these Entry Conditions at any time without prior notice.

2. By entering the Aqua Park, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Aqua Park should behave in a safe manner at all times and must not act in any manner which may disturb other users of the Aqua Park. If you have any medical conditions, you should consult with your own doctor to ascertain if you can take part. If there is any possibility you might be pregnant, you should not take part. If you require medication you must ensure you leave it with a responsible adult on shore, who is able to administer the medication, and they must make themselves known to the lifeguard on shore. If you have already booked and can provide a doctor’s note explaining you are unable to participate we will refund in full any monies paid for your ticket.

3. Participants must be a minimum of 6 years old and 120cm or taller, with parental consent if under the age of 18. Children ages 6 to 7 must have a parent or guardian with them on the park, at a maximum ratio of 1 adult to 3 children. Children aged 8 to 15 inclusive can attend any session but must have either a parent or guardian on shore or on the Aqua Park with them. Participants under the age of 18 will only be able to use the Aqua Park with parental consent.

4. Please remove all rings, earrings and jewellery before entering the Aqua Park.

5. No personal items are permitted on the Aqua Park. No footwear is permitted, unless such footwear is wetsuit shoes. Action cameras are only permitted if they are mounted on a chest strap, underneath your buoyancy aid.

6. You will be supplied with a buoyancy aid as you enter the Aqua Park. You must ensure that all zips and straps are as tight as possible before you depart and you may not remove the buoyancy aid until you are back on shore.

7. You are not permitted to navigate the Aqua Park on your own. You will be asked to form a buddy group of 2-3, where you will be responsible for each other. You will need to stay together in your group at all times. When you’re helping people out of the water please pull them up by grabbing their straps on their buoyancy aids. Please do not lift them by their arms.

8. There can be no physical contact between users on the park. Pushing and shoving is prohibited. Entry into the water must be feet first. No diving at any time. Flips and acrobatics are prohibited unless stated in the safety briefing video a designated piece of equipment. When you’re jumping/sliding in from an obstacle please ensure that you’re landing area is clear and you’re not jumping into or onto anyone. Do NOT climb up an obstacle directly behind a person to avoid them slipping on top of you.

9. You’re not permitted to swim under any obstacles.

10. Certain obstacles have specific capacities. Please watch the safety briefing video and listen to the instruction given by our Lifeguards.

11. The Lifeguards are there to ensure your safety. Please respect them and allow them to control the volumes of people on certain equipment.

12. If you or any one in your party behaves in a manner which we consider to be unsafe or where we believe that you’re under the influence of drugs or alcohol or where your disregard the reasonable instructions given to you by us then we reserve the right to remove you from the Aqua Park.

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